Self Service Kiosk Ordering App for Mall Based Retail Experience
A kiosk-based PWA solution developed for a U.S. mall retailer, enabling customers to place orders for home delivery using self-service touch-screen interfaces.
Project Overview
3D Innovation, a U.S.-based retail brand selling personalized crystal gifts, needed a self-service system for customers to browse, customize, and order products in malls. To address this, we built a progressive web application integrated with POS, inventory, and payment systems. This kiosk app helped convert mall visitors into paying customers, offering a convenient ordering experience with secure checkout and delivery tracking.
The solution significantly improved order accuracy, optimized kiosk operations, and increased sales through in-store browsing and on-the-spot ordering.
- Introduce a self-service ordering process in retail mall locations
- Build a mobile-friendly kiosk app with offline browsing support
- Connect PWA with backend systems for inventory and order sync
- Enable home delivery ordering for non-stocked products
- Reduce manual work with full POS and analytics integration
Challenges Faced by the Client
Most kiosks couldn’t display the full catalog, leading to order loss when desired items weren’t available.
Lack of integrated systems caused order misplacement, inaccurate stock updates, and slow processing.
Customers had to rely on in-person staff, resulting in delays during peak mall hours and fewer completed transactions.
Stock quantities were often out of sync between kiosk and online store, causing issues like double orders or delays.
Without inbuilt payment at kiosks, customers often abandoned purchases when directed to alternate payment methods.
The absence of interaction data limited insights into user behavior and missed chances to improve sales strategies.
Solution Offered by Us
We created a kiosk-based PWA to simplify product browsing and order placement while integrating with backend systems.
- Built PWA for seamless use on touch-screen kiosks with offline support
- Linked the app to online inventory, POS, and order systems for real-time sync
- Integrated secure payment gateway with PCI-compliant processing
- Designed a simple, user-first interface with easy product customization
- Enabled delivery management with address input and tracking
Core Features Delivered
Let’s Talk eCommerce Tech
Technologies Used
We used a scalable architecture and modern frameworks to deliver a fast, responsive experience across kiosks while meeting industry-grade standards for data handling and security.
React.JS
Angular
.Net Core
MS-SQL
jQuery
Html/CSS
AWS
Slack
Asp.Net MVC
Software Development Life Cycle
Requirement Analysis
Detailed sessions with the client to define flow, data sync needs, and kiosk expectations
Design Planning
Created wireframes and interactive prototypes focused on user convenience
Development Sprint
Iterative coding with weekly testing and feature releases
System Integration
POS, payment, and product catalog linked to ensure real-time updates
Testing Phase
Functional, usability, and kiosk-specific environment testing
Post-Launch Support
Live monitoring, fixes, and future version planning
Build a Custom Kiosk App
Project Result
Client Testimonial
"The kiosk app built by Epistic helped us automate order processing at our mall location. It's stable, fast, and supports all required integrations. Highly recommended for retail tech projects."
Retail and Mall Kiosk Apps We Build
Kiosk Ordering App
Self-Service Kiosk App
Touchscreen Kiosk System
Kiosk POS System
Progressive Web Kiosk
Kiosk Software
Retail Kiosk Solution
In-Store Ordering App
Interactive Retail Kiosk
PWA Kiosk Software
Mall Kiosk App
Shopping Mall Kiosk Software
Endless Aisle Retail App
Custom Order Kiosk App
Self-Checkout Retail App
