Cloud Based Pharmacy Pickup and Delivery App Development for U.S. Healthcare Client

Cloud-powered pharmacy pickup platform built for a U.S. client offering secure, 24/7 prescription access via mobile app, web interface, and smart kiosks.

10 +

Years In Business

110 +

Projects Delivered

100 +

Happy Clients

50 +

Countries Served

Project Overview

We partnered with iLocalBox, a healthcare-focused provider in the U.S., to build a pharmacy pickup system that supports secure, automated prescription distribution. Our India-based development team handled the entire cycle—from front-end and back-end development to mobile and web delivery, cloud integration, and UX design.

The platform enables patients to collect prescriptions via secure pickup lockers using mobile codes or QR scanning. The admin dashboard and reporting tools provide full operational visibility. Payment, notification, and real-time status integrations support a seamless pickup experience.

Improve pickup accessibility through 24/7 availability
Reduce pharmacy counter traffic and staff dependency
Introduce mobile/web platforms for real-time prescription updates
Provide secure patient access and tracking using QR and OTP
Implement admin-level analytics and locker inventory monitoring

Challenges Faced by the Client

Queue Management Issues

High patient traffic led to congestion at the pharmacy counter, delaying prescription handovers and causing dissatisfaction.

Time-Restricted Pickup

Limited operational hours made it difficult for working individuals to collect medications during pharmacy hours.

Manual Tracking Systems

Existing workflows relied on human coordination, causing errors in prescription readiness notifications and delivery tracking.

Integration Blockers

Pharmacy kiosks were not previously connected with the pharmacy’s backend systems, making real-time updates impossible.

Lack of Notifications

Patients had no timely alerts about prescription readiness, leading to missed pickups and additional administrative follow-up.

Privacy Compliance Needs

Regulatory compliance with HIPAA and GDPR standards required strict attention to security protocols and user data protection.

Client Type

Startup

Methodology

Agile/Scrum

Project Type

Web and Mobile app

Project Timeline

8 Month

Team Size

5 Members

Client Location

USA

Industry

Healthcare

Engagement Model

Staff Aumentation

Solution Offered by Us

We developed a connected, secure platform combining mobile access, locker automation, and web-based control tools.

Integrated a secure cloud backend and mobile apps with kiosk hardware
Built a modular system to support future upgrades and scalability
Designed web admin panel with real-time locker and user activity data
Enabled payment gateway and SMS/Email notification system
Delivered a GDPR and HIPAA-compliant solution with role-based access

Core Features Delivered

24/7 prescription pickup availability via kiosk units

One-time secure code/QR for access authentication

Kiosk-based payment support via card

Video assistance capability for remote pharmacist consultation

Cloud dashboard for real-time status tracking of lockers

Multi-language user interface support on mobile and kiosk

Secure OTP/QR scanning for contactless medication retrieval

Automated re-inventory feature for expired pickup windows

Patient data encryption across all modules

Activity reports and pickup summaries for admin users

Role-based access control (patient/pharmacist/admin)

Push notifications and in-app alerts

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Technologies Used

The system architecture utilized a scalable and secure backend setup with a cloud-hosted database and advanced APIs to power cross-platform mobile and web functionality. The application was engineered to handle real-time data sync, user verification, kiosk-device communication, and analytics workflows.

React.JS

Angular

.Net Core

MS-SQL

jQuery

Html/CSS

AWS

Slack

Asp.Net MVC

Software Development Life Cycle

Requirement Analysis

Collected functional and technical specifications with detailed workflows.

Prototype Design

Developed wireframes and app flows for early-stage feedback.

Development Phase

Executed module-wise coding in agile sprints across web, mobile, and kiosk integrations.

Testing & QA

Conducted regression and security testing for compliance assurance.

Deployment

Migrated all components to secure, scalable infrastructure with live kiosk connectivity.

Support & Updates

Continued support post-launch with regular monitoring and minor version upgrades.

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Project Result

The pharmacy delivery app increased orders by 50% and cut delivery times by 20%, resulting in a 30% rise in monthly revenue and improved customer retention.

Reduced Pickup Time

Prescription retrieval time was brought down to under 60 seconds per patient.

24/7 Access Adoption

Over 45% of users began using after-hours pickup, increasing pharmacy service coverage.

Fewer Manual Errors

Automated order tracking reduced mistakes and missed pickups significantly.

Improved Patient Engagement

Notification system improved timely pickups and reduced support calls.

Regulatory Compliance Met

Full HIPAA and GDPR adherence ensured data protection and audit readiness.

KPI Monitoring

Client could monitor user adoption, pickup timing, and locker performance using built-in dashboards.

Client Testimonial

"Epistic built a stable delivery app with real-time tracking, payment integration, and user verification. It's helping us process prescriptions faster and keep everything compliant."