Video Consultations App For Mental Wellness
Developed a mental wellness app, business website, and admin panel for Singapore based Cudle to support private video counselling, real-time chat, session booking, and therapist access.
Project Overview
Cudle approached us to create an online platform focused on mental wellness support, including video counselling and coaching. The client aimed to connect certified therapists with users while ensuring strong privacy and user convenience.
We delivered a full solution—mobile apps, a responsive website, and an admin panel. The platform now helps users schedule sessions, consult via secure video, and receive follow-up support directly through the app.
Key Project Objectives :
- Offer a mobile-first mental wellness counselling app with private video sessions
- Develop admin tools for therapist management and session tracking
- Build a responsive public-facing website for awareness and onboarding
- Ensure compliance with health data regulations and privacy protocols
- Provide easy access to multiple therapy types in one place
Challenges Faced by the Client
Lack of a digital system confined therapists to local clients, limiting their ability to reach users in other locations.
Building user trust in video counselling was a concern due to the personal nature of mental wellness discussions.
The client needed to ensure user confidentiality and comply with PDPA and HIPAA without compromising usability.
Scheduling conflicts and manual coordination resulted in inefficient appointment booking and session tracking.
Integrating multiple services like therapy, coaching, and psychiatry posed complexity in service categorization.
Lack of a secure and easy-to-use admin interface made it difficult to manage therapists, users, and support needs.
Solution Offered by Us
To meet the client’s objectives, we created a structured, multi-platform solution with secure integrations and scalable features.
- Developed native iOS/Android apps with secure video, messaging, and booking features
- Created a web-based platform for users to register, browse therapists, and book sessions
- Built an admin panel for managing therapist onboarding, appointments, and analytics
- Integrated secure APIs for authentication, video calling, OTP verification, and payments
- Ensured full compliance with health data regulations with encryption and access controls
Core Features of the Solution Provided
Build Your Therapy App
Technologies Used
We used modern application frameworks, third-party video services, and cloud deployment tools to build a secure, fast, and maintainable solution suited for healthcare needs.
React.JS
Angular
.Net Core
MS-SQL
jQuery
Html/CSS
AWS
Slack
Asp.Net MVC
Software Development Life Cycle
Discovery & Planning
Understood requirements, set timelines, and defined technical specifications.
UI/UX Design
Created mobile-first designs focused on simplicity, usability, and trust-building.
Development
Built and integrated front-end, back-end, and APIs for apps, website, and admin panel.
Testing & QA
Performed security, usability, and compatibility testing across all platforms.
Deployment
Launched apps on Apple and Google stores and deployed website and admin panel.
Support & Maintenance
Ongoing updates, bug fixes, and feature enhancements post-launch.
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Project Result
- More than 500 online sessions booked in the first 90 days, indicating early adoption and recurring usage.
- User registration process reduced to under 2 minutes, improving conversion from first visit to sign-up.
- Therapist onboarding reduced from 5 days to under 24 hours with admin automation features.
- Enabled remote therapy for users with mobility or location constraints, increasing service accessibility.
- Session reminders and alerts improved attendance rate by over 40%, minimizing missed consultations.
- Feedback scores from users consistently averaged above 4.5, reflecting satisfaction with the interface and privacy.
Client Testimonial
"Partnering with Epistic Technologies for our mental wellness and counselling platform was a turning point for our organization. From the start, team Epistic demonstrated a deep understanding of user privacy, secure communication, and seamless experience across mobile and web."
What We Can Build for Mental Wellness and Counselling Services
Mental Wellness App
Mental Health App
Telehealth App
Psychological Support App
Online Counselling App
Video Consultation App
Psychiatry App
Mental Healthcare App
Therapy App
Virtual Counselling Platform
Therapy Booking App
Counselling Chat App
